Frequently Asked Questions:

• After submitting a class registration form, I never received a confirmation e-mail.  Am I registered?

• How do I join an online training class?

• What are your policies and payment procedures?

• Where is my training manual?

 Frequently Asked Questions:

After submitting a class registration form, I never received a confirmation e-mail.  Am I registered?

Upon submitting a class registration form from our website, you should expect to receive a confirmation e-mail within 1 business day.  If you have not, please contact our office at 800-451-7447. 

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How do I join an online training class?

Go here!

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What are your policies and payment procedures?

• Payment is due at the time of registration unless noted otherwise. 
• Cancellations and reschedules must be received via email to training@clientaccess.com.
• If received at least 10 calendar days prior to the class, you will receive full credit for future use.  This credit must be used within 6 months of the originally-scheduled class, otherwise it will be deemed to be fulfilled.
• If received 1-9 calendar days prior to the class, you will be charged 50% of the fee and you will receive 50% credit which must be used within 6 months of the originally--scheduled class, otherwise it will be deemed to be fulfilled. Failure to notify training@clientaccess.com before class of a cancellation or reschedule will be treated as a "no-show".
• There will be no refunds and no credits for a "no-show".
• ABS reserves the right to cancel classes up to two weeks prior to the start of the class for any reason.  Accordingly, it is recommended to purchase refundable and changeable airline tickets, hotel reservations, and rental car reservations for for Live In-Person classes.  For inclement weather, we will follow the federal government policy for class cancellations.
• For more information regarding refund, complaints or program cancellation policies, please contact our offices at 1-800-451-7447. 
• Credit card authorization form can be found here.

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 Where is my training manual?

TRAVERSE Training Manuals are now being sent via e-mail.  The link will be in your confirmation e-mail.  If you didn't receive this or have misplaced this information please call our office at 800-451-7447 or email: training@clientaccess.com.

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